Talkie, 2023
Helping improve the live customer messaging process for Talkie.
UI Design
During Memorisely’s UX/UI bootcamp, I worked on improving a customer support live chat app. Over a period of two weeks, I converted lo-fidelity wireframes into hi-fidelity prototypes.
Workflow
Convert lo-fidelity wireframes into a hi-fidelity prototype
Timeline
2023, 2 weeks
Tool
Figma
Adobe Photoshop
Project overview
The product:
Talkie is a free customer support live chat app that makes it easy for teams to respond to customers on their live website.
The goal:
The goal was to increase customer satisfaction by streamlining the checkout process for vegetable deliveries, creating a seamless and efficient experience.
Prototyping
The goal was to convert the lo-fidelity wireframes into a hi-fidelity prototype. For this, I first defined a 12-column grid that follows the 4-pixel rule. I specified primary and neutral colors and defined them in different shades. As a font I chose “overpass” and “syne”, because both fonts look clean and clear, but still have personality. I then created the various components and used them to create the hi-fidelity prototype.
High Fidelity Prototype
I created the individual frameworks for each step of the messaging process. I focused on a reduced representation of the process. Below is the final version of the prototype I created.
